I kindly request 48 hours notice for any cancellation of appointments, which allows time for me to be able to fill the timeslot. I reserve the right to charge for notice less than this given, and for appointments that are not attended, with no notice given at all.
Due to a large increase in last minute cancellations and appointments missed, I am now having to fully enforce my cancellation policy to cover the time I cannot make back, and to prevent me losing money going forward. This is nothing personal, and I hope you can appreciate the extent this has got to for me to have to enforce this.
Cancellation and No Show Appointment Policy
Update effective from January 2020
Appointments reduced on arrival at the salon will be treated in the same manner as a cancellation on the day of treatment, as this time will no longer be available to offer to another client.
Deposits or booking fees may be asked for at the time of appointment booking with no advanced warning. These are non-refundable.
Treatment times include consultation, treatment and client preparation. Late arrival to appointments will impact on this and treatment time will not be extended.
If you are on any medication or under doctor supervision, please make me aware of this at the time of your booking.
Courses of treatments require full payment upon their start.
Children under the age of 12 are not allowed in the salon for insurance purposes.
All information collected from you is held confidentially and securely. None of your information is passed to any third parties.